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Active Shipments
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On Track
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Needs Review
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Resolved (24h)
Recent Exceptions
Exception Queue
Escalation Queue
Exception Handling Modes
Choose how Steadio handles each type of shipping exception.
Autopilot
Steadio takes action automatically. Customers are emailed, reships are created, and refunds are issued — all within your configured thresholds. You get a summary of everything that happened.
Co-pilot
Steadio analyzes the exception, drafts the customer email, and recommends the best action (reship, refund, or outreach). Nothing happens until you approve it with one tap.
Analyst
Steadio detects and reports exceptions with severity scores and assessments, but takes no action. Useful for monitoring shipping performance before enabling automation.
Transit Delays
Weather delays, stalled shipments, carrier delays, customs holds, ETA slips, misroutes
Delivery Failures
Failed delivery attempts, refused packages, damaged items, missed signatures, partial deliveries
Address Issues
Invalid addresses, PO box rejections, address corrections needed
Lost Packages
Lost in transit, returned to sender, high-value no-signature, restricted content holds
Autopilot Thresholds
Auto-refund up to
Refund without approval below this amount
Auto-reship up to
Reship without approval below this amount
Brand Voice
Communication style
How the AI writes customer emails
Support email
Reply-to address on outgoing emails
Chat Widget
Enable widget
Show support chat on your storefront
Widget name
Displayed at the top of the chat window
Accent colour
Chat bubble and send button
Greeting message
First message shown to new visitors