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Active Shipments
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On Track
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Needs Review
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Resolved (24h)
Recent Exceptions
Exception Queue
Escalation Queue
Exception Handling Modes
Transit Delays
Late packages, stalled shipments
Delivery Failures
Failed attempts, refused, damaged
Address Issues
Corrections needed, undeliverable
Lost Packages
Lost in transit, delivery disputes
Autopilot Thresholds
Auto-refund up to
Refund without approval below this amount
Auto-reship up to
Reship without approval below this amount
Brand Voice
Communication style
How the AI writes customer emails
Support email
Reply-to address on outgoing emails
Chat Widget
Enable widget
Show support chat on your storefront
Widget name
Displayed at the top of the chat window
Accent colour
Chat bubble and send button
Greeting message
First message shown to new visitors